Call Us +001 555 801

  • Call Us

  • Toll Free:

  • 1-866-580-9860
My Cart

Cart $0.00

Reminder: Shipping is FREE on all US & Canadian orders over $150!

You have no items in your shopping cart.

 

Customer Service

100% Satisfaction Guarantee
Of course we hope you’ll love everything you receive from Danna Bananas but if you receive a product and you are not 100% satisfied, contact us and we will arrange a replacement or refund for your novelty gifts. Please return it to us in it's original packaging within 30 days of purchase and we’ll be happy to ship you out a replacement or issue you a refund. You will only be refunded the cost of the product and taxes on the product. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but unfortunately we cannot refund the shipping fee on any return(shipping fees are the responsibility of the customer.)
Shipping & Delivery

We are a Canadian Company and ship to the world. If you choose Flat Rate Shipping, items will be shipped Expedited Parcel via Canada/U.S. Post to destinations inside Canada and the United States. This includes a tracking number and insurance for every parcel. If you would prefer faster delivery please choose one of the United Parcel Service (UPS) options. For orders around the rest of the globe please choose United Parcel Service (UPS) to ship your orders. Cost estimates for UPS shipments are close approximations calculated by the UPS website. When we ship outside of Canada, your package must go through customs in the destination country. Please note that brokerage fees, duties and taxes may apply in the country where the goods are being shipped to. The payment of brokerage fees, duties and taxes are the responsibility of the receiver. Orders are processed within 24 to 48 hours from the time the order is received.

Free Expedited Shipping Policy for Orders Over $150.00:

This only applies to shipments with destinations inside Canada and the United States. This is the total cost of all products before any shipping charges or taxes are applied.

What if my Package Doesn't Arrive on Time?

When we ship outside of Canada, your package must go through customs in the destination country. Sometimes they have a small backlog but we know that they try and keep the mail moving smoothly.

Packaging

The material used to package your purchases is either re-used packing material from our wholesalers or recycled shredded paper from our home/business. We re-use as many of the boxes we receive from our wholesalers as possible and recycle the rest.

Privacy & Security

Danna Bananas is committed to ensuring the best standards of practice in all its activities. We respect each site visitor's right to personal privacy. When you purchase something from DannaBananas.com, we are honoured by the trust you place in us and we want your shopping experience to be worry free and fun. In addition to providing whimsical and unique products with exceptional customer service CustomerCare at DannaBananas.com, we want you to know your private information is important to us. We do not sell, rent or loan any identifiable information regarding customers to any third party. Any information you give us is held with utmost care and security. We use the best available security on our shopping engines to assure a safe transaction environment. If you sign up for our E-Zine, we will only send you what you signed up for. You can unsubscribe automatically or by contacting us.

Data and Credit Card Security:

When your credit card information is sent via our shopping-cart purchase page, it is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

For Parents Concerning Privacy:

Danna Bananas requires children to consult with their parents before furnishing data. However, Danna Bananas believes that parents should supervise their children's on-line activities and consider using parental control tools available from on-line services and software manufacturers that may help provide a child- friendly on-line environment. These tools may also prevent children from disclosing on-line their name, address and personal information without parental permission. Personal information about or obtained from a child will not be used for commercial or trade purposes without the prior written consent of a parent or legal guardian of the child.

Use of Information:

Danna Bananas will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number and product commentary. Danna Bananas recommends that if you are providing information on behalf of a child, that you use the child's parent or guardian's e-mail address and that you have the permission of that child's parent or guardian.

Cookies:

Our site uses a feature of your internet web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that web browser places on your computer's hard drive. We only use cookies to keep track of items you put into your shopping cart. Cookies can also be used to help save information on past purchases and other preferences, saving you from having to re-enter this information upon every visit to Danna Banana's web site. Cookies cannot be used by Danna Bananas to retrieve any personal information about you unless you have previously purchased from or registered with Danna Bananas. Credit card information is NOT shared with any other companies, unless they are involved in processing your payment. To ensure that your order is fulfilled properly, we also ask for your telephone number and e-mail address so that we may contact you should we have any questions about your order. Telephone numbers and e-mail addresses are NOT shared with other organizations.

Disclaimer:

To further protect both parties from fraudulent activities, we reserve the right to:

i) restrict the payment methods available to any transactions or

ii) cancel and refund any transactions, as we deem appropriate.

Mailing List:

You may join our mailing list by filling out the box on the home page. Although we encourage you to do this you may unsubscribe from the E-Zine at any time. Our intention is not to hassle you but just to keep you informed. We do not send random marketing emails to personal email addresses (spam).

If you have any questions or feedback please call us @ 1-866-580-9860, (905) 422-0055 or email us @ CustomerCare at DannaBananas.com. Thank You for shopping @ DannaBananas.com.

Ordering

Out of stock items. If there is no "Add to Cart" link on the item you wish to purchase, the item is temporarily out of stock. Please contact CustomerCare at DannaBananas.com to check on the availability of this item. We will respond promptly with an estimate of when the product(s) will be re-stocked.

Payment, Pricing & Promotions

Our secure online shopping system is open 24 hrs. a day/7days a wk. for your wacky shopping fix. We use Pay Pal Secure Account Transfer Service & accept Mastercard, Visa, American Express and Discover credit cards via PayPal.

You do not need a PayPal account to pay with any of these credit cards.

How to pay using your credit card:

1. When you are checking out, choose the " Paypal Standard" option and it will take you to the "Payment Review" page.

2. Select "Place Order" and it will take you to the Paypal page.

3. When you get to the PayPal page, you can choose "Don't Have A PayPal account?" option.

4. Then type in your credit card information.

5. Once your payment has been processed, you will be directed back to Danna Bananas.

How to Pay using Cheque or Money Order:

1. When you are checking out, choose "Cheque or Money Order".

2. You will be directed to the "Place Order page".

3. Mail your cheque to our address on the "About Us" page.

4. Once we receive your cheque, we will wait for it to clear at the bank (this could take up to 6 business days).

5. After your cheque has cleared, we will ship out your order.

 

Taxes - Canadian Orders:

Harmonized Sales Tax (HST) - BC (12%), NB (13%), NL (13%), NS (15%), ON (13%) - (combined GST and PST)

Goods and Services Tax (GST)- AB, MB, PE, NT, NU, PE, QC, SK & YT are all subject to 5% GST charge

Taxes - Orders outside of Canada:

No Federal (GST) or Provincial (PST) taxes will be charged on items shipped outside of Canada.

The purchaser is responsible for any taxes, duty or customs charges that may apply to their orders.

Viewing Orders
You can only view your order if you have signed up for an account. Once you have signed in go to the "Your Account" tab at the top of the page and navigate to the "Order" button on the left side of the screen. This will show you the status of your order.
Updating Account Information
Once you have signed in go to the "Your Account" tab at the top of the page and navigate to the "Account Information" button on the left side of the screen and edit your information.